Terms and Conditions
Scope of Applicability
1.) These Terms of Use (“Terms”) apply to all orders placed through this website, adhering to the specific wording active at the time of order placement.
2.) The vendor for all products ordered via this site is Patrick Roppel GmbH, Scheuchzerstrasse 65a, 8006 Zürich, Switzerland (“the Vendor”).
3.) Orders from resellers, such as bookshops, are exceptions to clauses 1 and 2. In these cases, the Vendor’s distribution and fulfillment partners may act as the vendor, and their respective terms come into effect.
Price Listing, Descriptions, Timelines
4.) All prices listed on this website do not include any taxes or other applicable charges in the country of delivery, with the sole exception of orders delivered within Switzerland. For Swiss deliveries, prices listed in Swiss Francs (CHF) on this website include the legally applicable value–added tax (VAT).
5.) Please note that all prices, product descriptions, and release dates featured on this website may be adjusted without prior notice.
Costs of Importation
6.) Cross–border deliveries may incur extra charges for duty, tax, and administrative fees. These costs are subject to the local regulations, and the value and weight of the shipment.
7.) The recipient of the shipment is solely responsible for the customs clearance in the country of destination for all products ordered via this website.
Contract Completion and Fulfillment
8.) Upon the Vendor’s receipt of the order and the customer’s receipt of the order confirmation via email, the contract is deemed as formed. The contract is considered fulfilled by the Vendor upon shipment of the order by the Vendor or its distribution and fulfillment partners. The order confirmation also acts as a proof of payment, and no separate invoice will be sent.
9.) All orders made via this website depend on the availability of selected items. The Vendor reserves the right to refuse or not fulfill orders without providing a reason.
Delivery Process and Timeline
10.) All goods will be shipped via post or parcel service, appropriately packaged, and at the customer’s risk.
11.) The typical delivery time is 10–15 working days within Europe and 10–20 working days for all other countries.
12.) Please note that the Vendor cannot accept liability for any delivery delays.
Payment Method
13.) Orders made through this website will only be processed upon receipt of prepayment through credit card or PayPal.
Order Revocation
14.) Customers have the right to cancel their orders at any time, and return delivered goods within 10 days of receipt at their own cost and risk. The return must include a printout of the Vendor’s order confirmation, the delivery bill, or a copy thereof.
15.) All returns should be directed to the address of the sender as stated on the address label or delivery note. This address is determinative.
16.) Refunds for returned goods will only be issued as a credit to the credit card or PayPal account used by the customer for the original payment.
17.) The Vendor may deduct any costs incurred from returning the goods to an address other than the sender’s address specified in section 15 from the refund of the purchase price.
Defective Goods and Incorrect Deliveries
18.) Defective goods, such as those with manufacturing defects or damage, and incorrect deliveries will be replaced at no additional cost to the customer. Costs for returning such goods will be refunded. The return must be accompanied by a printout of the Vendor’s order confirmation, the delivery bill, or a copy thereof, which must specify the reason for the return.
19.) Returns of defective goods or incorrect deliveries must be sent to the original sender of the goods as stated on the address label or delivery note. The sender’s address on the package or the delivery bill is binding.
20.) Refunds for replaced or returned goods due to defects or incorrect deliveries will only be issued as a credit to the credit card or PayPal account used by the customer for the original payment.
21.) The Vendor may deduct any costs incurred due to returns to an address other than the one specified in section 19 from any refund owed.
Undeliverable Shipments
22.) The Vendor may deduct any costs incurred due to undeliverable shipments, for example, if the receipt is declined or the package is not collected from a designated collection point, from any refund owed, or charge the customer in the case of a second delivery.
Governing Law and Jurisdiction
23.) Contracts formed via this website are subject to Swiss law. Any disputes will be exclusively adjudicated in Zürich, Switzerland.
Scope of Applicability
1.) These Terms of Use (“Terms”) apply to all orders placed through this website, adhering to the specific wording active at the time of order placement.
2.) The vendor for all products ordered via this site is Patrick Roppel GmbH, Scheuchzerstrasse 65a, 8006 Zürich, Switzerland (“the Vendor”).
3.) Orders from resellers, such as bookshops, are exceptions to clauses 1 and 2. In these cases, the Vendor’s distribution and fulfillment partners may act as the vendor, and their respective terms come into effect.
Price Listing, Descriptions, Timelines
4.) All prices listed on this website do not include any taxes or other applicable charges in the country of delivery, with the sole exception of orders delivered within Switzerland. For Swiss deliveries, prices listed in Swiss Francs (CHF) on this website include the legally applicable value–added tax (VAT).
5.) Please note that all prices, product descriptions, and release dates featured on this website may be adjusted without prior notice.
Costs of Importation
6.) Cross–border deliveries may incur extra charges for duty, tax, and administrative fees. These costs are subject to the local regulations, and the value and weight of the shipment.
7.) The recipient of the shipment is solely responsible for the customs clearance in the country of destination for all products ordered via this website.
Contract Completion and Fulfillment
8.) Upon the Vendor’s receipt of the order and the customer’s receipt of the order confirmation via email, the contract is deemed as formed. The contract is considered fulfilled by the Vendor upon shipment of the order by the Vendor or its distribution and fulfillment partners. The order confirmation also acts as a proof of payment, and no separate invoice will be sent.
9.) All orders made via this website depend on the availability of selected items. The Vendor reserves the right to refuse or not fulfill orders without providing a reason.
Delivery Process and Timeline
10.) All goods will be shipped via post or parcel service, appropriately packaged, and at the customer’s risk.
11.) The typical delivery time is 10–15 working days within Europe and 10–20 working days for all other countries.
12.) Please note that the Vendor cannot accept liability for any delivery delays.
Payment Method
13.) Orders made through this website will only be processed upon receipt of prepayment through credit card or PayPal.
Order Revocation
14.) Customers have the right to cancel their orders at any time, and return delivered goods within 10 days of receipt at their own cost and risk. The return must include a printout of the Vendor’s order confirmation, the delivery bill, or a copy thereof.
15.) All returns should be directed to the address of the sender as stated on the address label or delivery note. This address is determinative.
16.) Refunds for returned goods will only be issued as a credit to the credit card or PayPal account used by the customer for the original payment.
17.) The Vendor may deduct any costs incurred from returning the goods to an address other than the sender’s address specified in section 15 from the refund of the purchase price.
Defective Goods and Incorrect Deliveries
18.) Defective goods, such as those with manufacturing defects or damage, and incorrect deliveries will be replaced at no additional cost to the customer. Costs for returning such goods will be refunded. The return must be accompanied by a printout of the Vendor’s order confirmation, the delivery bill, or a copy thereof, which must specify the reason for the return.
19.) Returns of defective goods or incorrect deliveries must be sent to the original sender of the goods as stated on the address label or delivery note. The sender’s address on the package or the delivery bill is binding.
20.) Refunds for replaced or returned goods due to defects or incorrect deliveries will only be issued as a credit to the credit card or PayPal account used by the customer for the original payment.
21.) The Vendor may deduct any costs incurred due to returns to an address other than the one specified in section 19 from any refund owed.
Undeliverable Shipments
22.) The Vendor may deduct any costs incurred due to undeliverable shipments, for example, if the receipt is declined or the package is not collected from a designated collection point, from any refund owed, or charge the customer in the case of a second delivery.
Governing Law and Jurisdiction
23.) Contracts formed via this website are subject to Swiss law. Any disputes will be exclusively adjudicated in Zürich, Switzerland.